Shipping Policy

Effective Date: 2025

1. Order Processing Time

All orders are processed within 1–5 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

You will receive a confirmation email with tracking information once your order has shipped.

2. Shipping Times

Estimated delivery times:

  • United States: 5–15 business days
  • International: 7–30 business days (depending on destination)

Please note: Shipping times are estimates and may vary due to carrier delays, customs clearance, or external factors beyond our control.

3. Shipping Costs

We offer free standard shipping for qualifying orders within the United States (subject to a minimum order value).

For expedited or international orders, shipping fees will be calculated at checkout based on your location and selected shipping method.

4. Shipping Locations

Currently, we ship to:

  • All states within the United States
  • Selected international regions (check availability at checkout)

If your country is not listed, please contact us at conbolaofficial@gmail.com to inquire about shipping options.

5. Order Tracking

Once your order ships, you will receive a tracking number via email.

You can track your shipment using the link provided in your confirmation email or directly on our Order Tracking Page (if applicable).

6. Delivery Issues

If your order appears lost, delayed, or damaged in transit:

  • Allow a few extra days during busy periods or for international deliveries.
  • If your tracking shows “delivered” but you have not received the package, please check with neighbors or your local postal office first.
  • Contact us at conbolaofficial@gmail.com within 15 days of the expected delivery date for assistance.

We will work closely with the shipping carrier to resolve the issue promptly.

7. Customs, Duties, and Taxes

For international orders:

  • Recipients are responsible for any customs duties, taxes, or import fees imposed by the destination country.
  • CONBOLA is not responsible for delays or additional charges caused by customs processing.

Please check your country's import policies before placing an order.

8. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our practices or applicable laws. Updates will be posted on this page with the effective date noted.

9. Contact Us

If you have any questions about your order or shipping, please contact us:

Email: conbolaofficial@gmail.com

We’re here to help ensure your gear arrives safely and promptly.