Return & Refund Policy

1. Overview

We want you to be completely satisfied with your CONBOLA purchase.
If for any reason you are not fully happy with your order, we offer a simple return and refund process, subject to the terms below.

2. Return Eligibility

To be eligible for a return:

  • Your item must be unused, in the same condition you received it, and in its original packaging.
  • Returns must be initiated within 30 days of the delivery date.
  • Proof of purchase (order confirmation email or receipt) is required.

Note:
Used, damaged, or incomplete items not caused by a manufacturing defect may not qualify for a full refund.

3. Non-Returnable Items

The following items are non-returnable:

  • Gift cards
  • Final sale items (clearly marked)
  • Customized or personalized products

4. How to Initiate a Return

To start a return:

  • Contact our support team at support@conbola.com with your order number and reason for return.
  • Our team will provide you with detailed return instructions and a return shipping address.
  • Carefully package the item and ship it back to us.

Important:

  • Customers are responsible for return shipping costs unless the item was defective or damaged upon arrival.
  • We recommend using a trackable shipping service.

5. Damaged or Defective Items

If your item arrives damaged, defective, or incorrect:

  • Please contact us within 7-15 days of receiving your order.
  • Provide a description and photos of the issue to expedite resolution.
  • We will arrange for a replacement or offer a full refund at no extra cost to you.

6. Refunds

Once your return is received and inspected, we will:

  • Notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed back to your original payment method within 5–14 business days.

Please note:

  • Original shipping fees (if any) are non-refundable unless the return is due to our error.
  • Refund processing times may vary depending on your payment provider.

7. Exchanges

We do not currently offer direct exchanges.
If you wish to exchange an item, please initiate a return for the original item and place a new order separately.

8. Order Cancellations

  • Orders can only be canceled before they are shipped.
  • If you need to cancel an order, please contact support@conbola.com as soon as possible.
  • Once an order has shipped, it must follow the standard return process.

9. Late or Missing Refunds

If you haven’t received your refund yet:

  • First, check your bank account again.
  • Then contact your credit card company; it may take some time before your refund is officially posted.
  • Next, contact your bank. Processing time is often 5–7 business days.

If you’ve done all of this and still have not received your refund, please contact us at conbolaofficial@gmail.com.

10. Contact Information

If you have any questions about returns, refunds, or your order status, reach out to:

📧 Email: conbolaofficial@gmail.com

Our team is here to help and ensure your experience with CONBOLA is worry-free.